terça-feira, 31 de julho de 2018

Abolishing Friction: Why CXM is the New Marketing - Inc.com

Abolishing Friction: Why CXM is the New Marketing - Inc.com | marketing - Google News | July 31, 2018 at 08:54AM

Inc.com

Abolishing Friction: Why CXM is the New Marketing
Inc.com
"If you haven't realized it already, you have to understand the binary shift that has happened from the brand being in control to the customer being in control, and it's a one-way street." That's how Ragy Thomas, founder and CEO of Sprinklr, put it as ...


July 31, 2018 at 08:54AM | marketing - Google News
Abolishing Friction: Why CXM is the New Marketing - Inc.com
marketing - Google News

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