Forbes |
Research Shows Marketing Personalization Misses The Mark
Forbes This article is by Ernan Roman, president of ERDM, author of VoC Marketing and an expert on CX innovation. Here's what a leading CMO told me recently when I asked about the quality of their CX and personalization: “We are using new CRM technology to ... |
March 28, 2016 at 12:37PM | marketing - Google News
Research Shows Marketing Personalization Misses The Mark - Forbes
marketing - Google News
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