How IBM, Similac And Other Marketers Think Beyond The FAQ When It Comes To ... - Forbes

How IBM, Similac And Other Marketers Think Beyond The FAQ When It Comes To ... - Forbes | marketing - Google News | August 25, 2015 at 02:10PM

How IBM, Similac And Other Marketers Think Beyond The FAQ When It Comes To ... Forbes This article is by Ernan Roman, president of Ernan Roman Direct Marketing and an expert on customer-experience innovation. Recently, the annual list of companies with the worst customer service came out and it got me thinking. It's time that marketers ...

August 25, 2015 at 02:10PM | marketing - Google News
How IBM, Similac And Other Marketers Think Beyond The FAQ When It Comes To ... - Forbes
marketing - Google News